USPS Packaged Marked DELIVERED but it was not

We apologize if you have not received your item as indicated.

If your tracking information shows that your package was delivered but you can't find it:

• Carrier may have placed it in a safer location, please check:
  • Mailbox
  • Porch
  • Garage
  • Any area out of potential weather hazards
  • Exterior doors and any locations where the package could be placed
• Check your mailbox again as some packages come separately from your regular mail.
• Check with others in your house that may have accepted it.
• In rare cases, package may show as 'delivered' but could take additional 24 hours.

If you received a key in your regular mail compartment, it may be in a package (parcel) locker located in or near your community mail box.

Please check all potential delivery locations at your address.

Shipments are delivered with a recorded time, location and date of delivery. If it has been over 24 hours from the 'delivered' status, you can call your local Post Office™ or to save time a  service request may be sent by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.